Here are our top tips around managing joint tenancies
- Make sure all tenants attend the viewing. Never accept a tenant you’ve not met based on someone else’s word.
- Ensure tenants understand they are liable for all rent and damages (this will be covered in the contract). Some people mistakenly assume that if, for example, they’re one of two people named in the agreement, they’re only liable for half the costs – not true! If one tenant falls into arrears or causes damage, the landlord can ask any or all the other tenants to pay up.
- The same applies to end-of-tenancy deductions; these are taken from the overall deposit.
- Always encourage tenants to resolve their own disagreements. You’re not Oprah Winfrey or Judge Judy, so resist any attempts from tenants to get you to play counsellor or act as ‘referee’.
- Always communicate with all tenants. Never assume that one tenant will pass information on to other tenants. It’s not their job to do this – it’s yours.
- If there’s a dispute over damages or an issue with arrears, contact all tenants to explain the situation and remind them they’re all liable. Sometimes the other tenants in the property can play a helpful role in resolving the situation.
- Always remain empathetic and professional.